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ISO Beingcert ISO/IEC 20000 Lead Implementer Exam Sample Questions (Q10-Q15):

NEW QUESTION # 10
Scenario 8: SunDee is an American biopharmaceutical company, headquartered in California, the US. It specializes in developing novel human therapeutics, with a focus on cardiovascular diseases, oncology, bone health, and inflammation. The company has had an information security management system (ISMS) based on SO/IEC 27001 in place for the past two years. However, it has not monitored or measured the performance and effectiveness of its ISMS and conducted management reviews regularly Just before the recertification audit, the company decided to conduct an internal audit. It also asked most of their staff to compile the written individual reports of the past two years for their departments. This left the Production Department with less than the optimum workforce, which decreased the company's stock.
Tessa was SunDee's internal auditor. With multiple reports written by 50 different employees, the internal audit process took much longer than planned, was very inconsistent, and had no qualitative measures whatsoever Tessa concluded that SunDee must evaluate the performance of the ISMS adequately. She defined SunDee's negligence of ISMS performance evaluation as a major nonconformity, so she wrote a nonconformity report including the description of the nonconformity, the audit findings, and recommendations. Additionally, Tessa created a new plan which would enable SunDee to resolve these issues and presented it to the top management Based on the scenario above, answer the following question:
What caused SunDee's workforce disruption?

A. The inconsistency of reports written by different employees
B. The voluminous written reports
C. The negligence of performance evaluation and monitoring and measurement procedures

Answer: C

Explanation:
According to ISO/IEC 27001:2013, clause 9.1, an organization must monitor, measure, analyze and evaluate its information security performance and effectiveness. Thisincludes determining what needs to be monitored and measured, the methods for doing so, when and by whom the monitoring and measurement shall be performed, when the results shall be analyzed and evaluated, and who shall be responsible for ensuring that the actions arising from the analysis and evaluation are taken 1.
SunDee failed to comply with this requirement and did not monitor or measure the performance and effectiveness of its ISMS for the past two years. As a result, the company did not have any objective evidence or indicators to demonstrate the achievement of its information security objectives, the effectiveness of its controls, the satisfaction of its interested parties, or the identification and treatment of its risks. Thisalso meant that the company did not conduct regular management reviews of its ISMS, as required by clause 9.3, which would provide an opportunity for the top management to ensure the continuing suitability, adequacy and effectiveness of the ISMS, and to decide on any changes or improvements needed 1.
Just before the recertification audit, the company decided to conduct an internal audit, as required by clause
9.2, which is a systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extent to which the audit criteria are fulfilled 1. However, the company did not have a well-defined audit program, scope, criteria, or methodology, and relied on the written reports of its staff for the past two years. This caused a disruption in the workforce, as most of the staff had to compile their reports for their departments, leaving the Production Department with less than the optimum workforce, which decreased the company's stock. Moreover, the internal audit process was very inconsistent, as the reports were written by different employees with different styles, formats, and levels of detail. The internal audit process also lacked any qualitative measures, such as performance indicators, metrics, or benchmarks, to evaluate the performance and effectiveness of the ISMS.
Therefore, the cause of SunDee's workforce disruption was the negligence of performance evaluation and monitoring and measurement procedures, which led to a lack of objective evidence, a poorly planned and executed internal audit, and a decrease in the company's productivity and stock value.
References: 1: ISO/IEC 27001:2013, Information technology - Security techniques - Information security management systems - Requirements

NEW QUESTION # 11
According to scenario 6. Alex used terminology and concepts that were not understood by participants. Which principle of effective communication strategy did Alex NOT follow?

A. Credibility
B. Transparency
C. Appropriateness

Answer: C

NEW QUESTION # 12
What should an organization allocate to ensure the maintenance and improvement of the information security management system?

A. Sufficient resources, such as the budget, qualified personnel, and required tools
B. The documented information required by ISO/IEC 27001
C. The appropriate transfer to operations

Answer: A

Explanation:
According to ISO/IEC 27001:2022, clause 10.2.2, the organization shall define and apply an information security incident management process that includes the following activities:
* reporting information security events and weaknesses;
* assessing information security events and classifying them as information security incidents;
* responding to information security incidents according to their classification;
* learning from information security incidents, including identifying causes, taking corrective actions and preventive actions, and communicating the results and actions taken;
* collecting evidence, where applicable.
The standard does not specify who should perform these activities, as long as they are done in a consistent and effective manner. Therefore, the organization may choose to conduct forensic investigation internally or by using external consultants, depending on its needs, resources, and capabilities. However, the organization should ensure that the external consultants are competent, trustworthy, and comply with the organization's policies and procedures.
References: ISO/IEC 27001:2022, Information security, cybersecurity and privacy protection - Information security management systems - Requirements, clause 10.2.2; PECB ISO/IEC 27001 Lead Implementer Course, Module 10: Incident Management.

NEW QUESTION # 13
Scenario 5: Operaze is a small software development company that develops applications for various companies around the world. Recently, the company conducted a risk assessment to assess the information security risks that could arise from operating in a digital landscape. Using different testing methods, including penetration Resting and code review, the company identified some issues in its ICT systems, including improper user permissions, misconfigured security settings, and insecure network configurations. To resolve these issues and enhance information security, Operaze decided to implement an information security management system (ISMS) based on ISO/IEC 27001.
Considering that Operaze is a small company, the entire IT team was involved in the ISMS implementation project. Initially, the company analyzed the business requirements and the internal and external environment, identified its key processes and activities, and identified and analyzed the interested parties In addition, the top management of Operaze decided to Include most of the company's departments within the ISMS scope.
The defined scope included the organizational and physical boundaries. The IT team drafted an information security policy and communicated it to all relevant interested parties In addition, other specific policies were developed to elaborate on security issues and the roles and responsibilities were assigned to all interested parties.
Following that, the HR manager claimed that the paperwork created by ISMS does not justify its value and the implementation of the ISMS should be canceled However, the top management determinedthat this claim was invalid and organized an awareness session to explain the benefits of the ISMS to all interested parties.
Operaze decided to migrate Its physical servers to their virtual servers on third-party infrastructure. The new cloud computing solution brought additional changes to the company Operaze's top management, on the other hand, aimed to not only implement an effective ISMS but also ensure the smooth running of the ISMS operations. In this situation, Operaze's top management concluded that the services of external experts were required to implement their information security strategies. The IT team, on the other hand, decided to initiate a change in the ISMS scope and implemented the required modifications to the processes of the company.
Based on scenario 5. in which category of the interested parties does the MR manager of Operaze belong?

A. Negatively influenced interested parties, because the HR Department will deal with more documentation
B. Both A and B
C. Positively influenced interested parties, because the ISMS will increase the effectiveness and efficiency of the HR Department

Answer: A

Explanation:
According to ISO/IEC 27001, interested parties are those who can affect, be affected by, or perceive themselves to be affected by the organization's information security activities, products, or services.
Interested parties can be classified into four categories based on their influence and interest in the ISMS:
* Positively influenced interested parties: those who benefit from the ISMS and support its implementation and operation
* Negatively influenced interested parties: those who are adversely affected by the ISMS and oppose its implementation and operation
* High-interest interested parties: those who have a strong interest in the ISMS and its outcomes, regardless of their influence
* Low-interest interested parties: those who have a weak interest in the ISMS and its outcomes, regardless of their influence In scenario 5, the HR manager of Operaze belongs to the category of negatively influenced interested parties, because he/she perceives that the ISMS will create more paperwork and documentation for the HR Department, and therefore opposes its implementation and operation. The HR manager does not benefit from the ISMS and does not support its objectives and requirements.
References:
* ISO/IEC 27001:2013, clause 4.2: Understanding the needs and expectations of interested parties
* ISO/IEC 27001:2013, Annex A.18.1.4: Assessment of and decision on information security events
* ISO/IEC 27001 Lead Implementer Course, Module 2: Introduction to Information Security Management System (ISMS) concepts as required by ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 4: Planning the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 6: Implementing the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 7: Performance evaluation, monitoring and measurement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 8: Continual improvement of the ISMS based on ISO/IEC 27001
* ISO/IEC 27001 Lead Implementer Course, Module 9: Preparing for the ISMS certification audit

NEW QUESTION # 14
Who should be involved, among others, in the draft, review, and validation of information security procedures?

A. The information security committee
B. The employees in charge of ISMS operation
C. An external expert

Answer: A

Explanation:
According to ISO/IEC 27001:2022, clause 7.5.1, the organization shall ensure that the documented information required by the ISMS and by this document is controlled to ensure that it is available and suitable for use, where and when it is needed, and that it is adequately protected. This includes ensuring that the documented information is reviewed and approved for suitability and adequacy. The information security procedures are part of the documented information that supports the operation of the ISMS processes and the implementation of the information security controls. Therefore, they should be drafted, reviewed, and validated by the information security committee, which is the group of people responsible for overseeing the ISMS and ensuring its alignment with the organization's objectives and strategy. The information security committee should include representatives from different functions and levels of the organization, as well as external experts if needed. The information security committee should also ensure that the information security procedures are communicated to the relevant employees and other interested parties, and that they are periodically reviewed and updated as necessary.
References:
* ISO/IEC 27001:2022, Information security, cybersecurity and privacy protection - Information security management systems - Requirements, clauses 5.3, 7.5.1, and 9.3
* ISO/IEC 27001:2022 Lead Implementer objectives and content, 4 and 5

NEW QUESTION # 15
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